Frequently Asked Questions
Everything you need to know about our lifelike botanicals.
Are your artificial plants suitable for outdoor use?
Many of our products are specifically designed for outdoor use and feature UV-resistant technology to prevent fading. Look for the 'UV Protected' badge on individual product pages.
How do I clean and maintain my artificial plants?
Maintenance is simple. We recommend lightly dusting the leaves with a microfiber cloth or using a damp cloth for deeper cleans. Avoid harsh chemicals to preserve the color and texture.
What is your shipping policy and delivery timeline?
We offer standard and express shipping options. Most orders are processed within 24 hours, with standard delivery typically arriving within 3-5 business days.
Can I return my order if I change my mind?
Yes, we offer a 30-day return policy. Items must be returned in their original packaging and in a resalable condition for a full refund, excluding shipping costs.
Do the plants come with the decorative pots shown in photos?
Most of our plants are supplied in a plain black starter pot. Unless the product description explicitly mentions a 'decorative planter' is included, the stylish pots in photos are for styling inspiration only.
Are the materials used safe for homes with pets?
Absolutely. Our artificial plants are non-toxic and hypoallergenic, making them a safe and beautiful alternative to real plants that may be poisonous to cats or dogs.